AI · Agents · Custom software · Workflow systems
HINKA maps how your company actually works, automates what should be automated, adds AI where it earns its place, and builds the custom software in between. Built to a regulated standard — whether or not you need one.
hin·ka (n.) — a funnel
We sit inside your operation and document every process as it actually happens — who does it, with what, how long it takes, what breaks. Each one is scored for automation value and risk and sorted into four piles: automate, add AI, build, or leave alone. You get a sequenced plan with numbers that you can hand to anyone — including not us.
Voice and SMS agents that answer the phone properly. Document agents that draft for a person to approve. Integrations between the systems you already pay for — EHR, billing, CRM, telephony. And when off-the-shelf stops short, custom software built to last. Every build ships with evals, logging and a human escalation path.
What we build, we operate: monitoring, tuning, the next workflow on the list. And your technical seat in the room — roadmap, vendors, hiring — without a full-time hire. A written report every month on what shipped, what’s at risk and what’s next.
Built to a regulated standard
PHI handling, BAAs, audit trails, role-scoped access, and AI that drafts for a person instead of deciding for one.
Most shops add this later. We don’t know how to build without it — and it’s why we can work with healthcare, finance and anyone else who gets audited.
Answers the line, authenticates the caller, checks device status, verifies SMS delivery and hands off to a human when it should.
Drafts for staff review — never auto-sent — with guardrails, full logging and a rollout plan clinicians actually accepted.
Wired into the practice EHR, cellular devices and a billing engine. Built, run and still operated today.
Start here
One paragraph is enough. A yes, a no, or a better-suited name within 48 hours.